Student Information and Code of Practice
Under the Standards for Registered Training Organisations we are obliged to make available to each client prior to enrolment, a Code of Practice. The following information (Code of Practice) documents how the services of Tactical Training (Australia) Pty Ltd meet them.
You can download a copy of our
pdf
Student Information and Code of Practice Booklet
(952 KB)
Student Code of Conduct
All registered students must abide by the code of conduct to ensure access, equity, health and safety, and equal opportunity to all persons engaged in training through our RTO. Tactical Training Australia Pty Ltd reserves the right to discontinue services to any person or organisation whom fails to comply with the code of conduct policy.
To ensure all learners receive equal opportunities and gain the maximum from their time with us, these rules apply to all people that attend any of our sessions. Any person(s) whom displays:
- dysfunctional or disruptive behaviour may be asked to leave the session and/or the course.
Dysfunctional behaviour may include:
- Continuous unnecessary interruptions to the trainer whilst delivering the course content
- Smoking in non-smoking areas
- Being disrespectful to other participants
- Being culturally insensitive to other participants
- Harassment or intimidation
- Using offensive language, illicit drugs or alcohol
- Sexual harassment
- Acting in an unsafe manner that places themselves and others at risk
- Continued absence at required times
Disciplinary action is also highlighted within our student code of practice. This code is provided to you at the time of registration and you will be required to sign a checklist as acknowledgment of receiving the code and accepting the terms. Any person who is asked to leave a session or course has the right of appeal through our appeals process.
Security Licensing Conditions
If you want to become security officer, security guard, crowd controller or investigations agent (in South Australia), you must hold a Security Agents Licence with Consumer and Business Services (CBS).
All enquiries should be directed to the relevant licensing authority in your State or Territory.
In SA more information about security licensing is available at www.cbs.sa.gov.au or by calling 131 882.
Fees for Security and Investigations Licences in SA
Security licensing fees are payable directly to CBS and are separate from the course fees.
For more information about fees visit the CBS website - follow the link and scroll down to: Fees.
Offences and Convictions
It is the responsibility of the individual student to ensure they comply with the legislative requirements for the security industry. Offences and Convictions may exclude persons from being eligible to receive a security or investigations agents licence. When applying for a licence, CBS will conduct a series of background checks to ensure you are suitable to hold a licence. People who have been found guilty or convicted of a criminal offence may not be eligible to receive a licence, and some offences no longer prevent persons from holding a licence after a specific period of time has passed.
If you are unsure if you have offences that might exclude you from receiving a licence we recommend obtaining the relevant courts documents and/or doing a National Police Check prior to committing any payments to training and licensing fees.
Conditions of Course Entry
Participants are required to comply with the entry conditions of the course undertaken. Entry conditions may include the ability to:
- Read and write basic English - related to employability skills
- Posses computer and keyboard skills - related to employability skills
- Comply with any medical or liability conditions that may be required.
Qualifications and training linked to industry licensing
Persons who are undertaking Qualifications that are linked to industry licensing requirements are responsible and accountable for:
- Ensuring they meet the required licensing requirements and conditions prior to enrolling into their studies.
- Tactical Training takes no responsibility for related issues that may preclude a learner from obtaining industry licensing compliance or employment.
- If you have questions, please talk with our Customer Care team before you make a decision to enrol.
Follow these links to view industry education and training requirement for Security Agents and Investigation Agents and Business Criteria
Privacy Notice
Tactical Training (Australia) Pty Ltd is committed to protecting the privacy of your personal information.
This statement explains how we handle your personal information. This statement only applies to our databases and files and does not cover any State, Territory or Commonwealth Government database or file, or data stored under hosted installation. You are advised to contact the relevant government agency or organisation for a copy of their privacy policy.
Where we use the words ‘we’, ‘us’ and ‘our’ in this document, it means Tactical Training (Australia) Pty Ltd.
Our Privacy Policy can be viewed in its entirety by pdf clicking here (260 KB) .
Your Personal Information
In order to provide you with training, employment assistance and other associated services, we may need to collect personal information such as your name, address, work history, qualifications, etc.
If you decline to provide your personal information, Tactical Training (Australia) Pty Ltd may not be able to:
- Provide the product or service you requested, or
- Enter into a business relationship with you.
Collection of personal information
Where practicable, we will endeavour to collect personal information directly from you.
Where services are provided on behalf of a Commonwealth and/or State Government Department, we may collect personal information from such government departments and agencies.
We may also need to collect personal information from other third parties with or without your direct involvement or consent, such as a job service provider or employer.
Use and disclosure
We will use our best efforts to ensure that the information you provide to us remains private and is used only for the purposes you agree to.
We will only disclose personal information to a third party where one or more of the following apply:
- You have given consent (verbal or written)
- It is authorised or required by law, or necessary for enforcement of law
- It will protect the rights, property or personal safety of another person
- The assets and operations of the RTO business are transferred
Access to personal information
You can access the personal information we hold on you, except when government legislation requires or authorises the refusal of access.
To access your personal information, you will need to contact us in writing and specify the type/s of information you wish to view. You will be required to provide proof of identification.
Requests should be addressed to:
- Compliance Manager, Unit 3/190 Glynburn Road, Tranmere SA 5073; or
- via email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Storage & Security
We will take reasonable steps to maintain the privacy and security of personal information. We ensure this by having such security measures as:
- Storing electronic information on a secure server with restricted access
- Storing paper-based documents securely on our premises
We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer required for any purpose.Resolving privacy concerns
If you wish to raise a concern about a privacy matter should contact the Compliance Manager via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 08 8331 1620.
Student Visa Holders
Tactical Training (Australia) Pty Ltd is not a CRICOS Registered Training Organisation and cannot enrol people who are visiting Australia on a Student Visa. CRICOS is the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) - this is the official register of all Australian education providers that are permitted to offer courses to students (or their spouse) studying in Australia on student visas.
All course applicants are required to provide proof of identification, citizenship, and, if applicable, current visa information prior to acceptance into a nationally accredited training course.
To find a CRICOS RTO visit: https://cricos.education.gov.au/
Pre Enrolment Information
We provide clear information on the qualifications / courses that we offer before you enrol or enter into a contract. This includes:
- The location of training
- Required skills or knowledge and any additional training pathways.
You are under no obligation to enrol into any course offered by Tactical Training Australia Pty Ltd until you are 100% satisfied that your choice will best meet your individual needs. In most circumstances, participants will need to attend a pre-registration interview with one of our consultants. This provides an opportunity to:
- Explore course options and career pathways that are right for you
- Review any special offers available at the time for added value
- Examine customised packages before you decide to enrol
- Ask questions so you are armed with the facts to make an informed decision about what's right for you
- Examine competency assessment requirements and learner resources
- Discuss eligibility for employment related courses that require licensing
- Explore opportunities for recognition of prior learning (RPL) for skills and knowledge you may already have
- Explore funding that you may be eligible to receive
- Discuss any special learning needs you may have such as literacy or language barriers
- Explore related licensing requirements to make an informed decision before you make a commitment
- Examine student code of conduct, and your training and assessment responsibilities.
- Clarify refund policy and your obligations
Unique Student Identifier (USI)
A Unique Student Identifier (USI) is a new reference number system that has been introduced by the commonwealth government. The USI will help students to access their training results for all nationally accredited training, including qualifications and units of competency, completed with a Vocational Education and Training (VET) provider, like Tactical Training.
From 1 January 2015, you will need to give your USI to all training organisations you choose to study with.
Students who need a USI include:
- Students who are enrolling in nationally recognised training for the first time
- School students completing nationally recognised training
- Students who have already started and are continuing with nationally recognised training
Once you create your USI you will be able to:
- Give your USI to each training organisation you study with
- View and update your details in your USI account
- View and download your training records and results (transcript) from early 2016 onwards
- Manage who can view your transcript
It will be compulsory for training organisations to collect your USI before a certificate can be issued to you. If you would like more information about the USI, please visit the Australian Government Department of Industry webpage Unique Student Identifier (USI), where you can create your own USI account.
Refund Policy
This Refund Policy applies to learners, clients and all individuals who apply for enrolment or other third parties responsible for course fees and charges. At Tactical Training, our professional team will make every effort to ensure you get the required information to make informed choices about the training that is right for you.
pdf Please click here to view the Refund Policy (527 KB)
Tactical’s Right to Cancel or Postpone Courses
There may be occasions when cancellations are made by Tactical Training due to the failure of a class or program to meet a minimum participation requirement, an instructor vacancy, facility conflict or safety issue, or other unforeseen event.Tactical Training Australia reserves the right to cancel or postpone course dates to alternative dates. In such cases - participants will be provided every opportunity to transfer into another session or course program. In cases where this is not possible, normal refund policy will apply.
Complaints Procedure
Tactical Training Australia has a documented procedure that covers complaints and appeals to ensure they are addressed efficiently and effectively if they arise. Should you have an appeal, complaint or grievance you should discuss this in the first instance with your trainer/assessor so a mutually acceptable solution can be found.
Complaints should be addressed to the appropriate manager:
- via post to Unit 3/190 Glynburn Road, Tranmere SA 5073; or
- via email to This email address is being protected from spambots. You need JavaScript enabled to view it.
pdf Please click here to view our Complaints & Appeals Policy (204 KB)
Language, Literacy, Numeracy and Special Needs
We provide advice, support and help for language, literacy and numeracy assistance on request. We will also monitor the needs of our learner’s language, literacy and numeracy skills through:
- Our pre-enrolment interviews
- Enrolment forms; and
- Through-out the learning and assessment process.
If at any time we feel a learner requires language, literacy and numeracy assistance we will either:
- Advise them that they are ineligible to participate in a course until their language literacy skills are of an acceptable employment skills standard
- Refer them to a specialised training provider;or
- Tailor learning and assessment materials (where possible) to match learner needs
- Our trainers/assessors will provide individual attention to learners who require reasonable adjustment to assist with language, literacy and numeracy needs.
Special Needs
Participants with special requirements or needs such as:
are required to talk with us in private so we can make confidential arrangements to assist you. All participants will be treated with respect, due consideration, and confidentiality will be respected at all times; however trainers cannot be held responsible for not making reasonable adjustments to training delivery and or assessment if a participant elects not to disclose a personal limitation or learning difficulty that may prevent them from successfully completing the course they are undertaking.
Recognition of Prior Learning (RPL)
You have a right to apply for RPL or RCC. This will be measured against the competencies and criteria identified in recognised training packages and/or accredited training programs. Please ask for further details if this is an option you would like to explore.
Issuing of AQF Certification Documents
All learners assessed as competent in accordance with the requirements of the Training Package will be issued with a qualification or statement of attainment (as appropriate) that meets the Australian Qualifications Framework (AQF) requirements.
Reward System for Tactical Graduates T&Cs
- This Reward System is for eligible graduates of Tactical Training (Australia) Pty Ltd (Tactical).
- The Reward System is intended as a gift of gratitude to our graduates who actively promote and recommend Tactical to the community, resulting in enrolments into a Certificate II in Security Operations qualification by a new client.
- Tactical Graduates are invited to refer an eligible person who would like to enrol in Certificate II in Security Operations.
- Tactical Graduates may refer multiple new clients and be eligible for a reward for each new client who enrols into a Certificate II in Security Operations qualification.
The Reward System works in two ways. From every enrolment and payment resulting from a newly referred client to Tactical:
- The Tactical Graduate will receive a $50 reward, and
- The new client will receive a $50 discount to be applied to the Certificate II in Security Operations qualification when they enrol and pay for the course.
Tactical Graduates who are referring new clients must agree to the terms and conditions of the Reward System:
- The Tactical Graduate must contact Tactical to advise the name and contact telephone number of the person they are referring.
- A $50 reward will not be paid if the new client enrols then applies for a refund of their course fees as per the Refund Policy.
New clients must agree to the terms and conditions of enrolment and participation:
- The new client must mention the name of the person who has referred them at the time of enrolment into a Certificate II in Security Operations qualification.
- The new client must meet all enrolment conditions as detailed in the Student Information Booklet.
- The new client must enrol and pay for a Certificate II in Security Operations qualification to receive $50 discount.
- This offer is limited to one $50 discount per new client.
- The $50 discount is not exchangeable for cash, no cash change will be provided for any unused amounts and this voucher is not redeemable for licensing fees or purchase of other services or equipment.
- The Reward System will expire 31st December 2023 unless otherwise notified.
For further information please contact the Customer Care team on 08 8331 1620 or via email to: This email address is being protected from spambots. You need JavaScript enabled to view it.